When
customers choose Presage Solutions, they place a significant
degree of trust in our ability to deliver. In fact, we are viewed
as a trusted IT partner and as an extension of their IT staff.
Presage
Solutions provides service management every step of the way.
You can expect premium customer support that is perfectly
tailored to your managed environment and requirements. Customer
Support staff are available 24 hours a day, 7 days a week
- no exceptions.
Handpicked
to match the specific needs of each customer, our Service
Managers handle customer activations and the implementation
of major change requests. They also track and manage contract
and SLA compliance, and proactively monitor client satisfaction
via quality of service inquiries and ongoing communications
with customer staff.
Advanced
tiers of technical support are automatically brought to bear
in response to emergency technical issues for hosted environments.
These resources can be engaged on an ad-hoc basis for consulting,
planning or other non-time sensitive issues.
Formal
monitoring, logging and event management processes are employed
in the Network Operations Center (NOC). This level of technical
support is included with every level of service offering from
Presage Solutions.
You
can reach Presage Solutions's NOC via the following phone
number or email:
Toll
Free: 817.439.3051
Email: helpdesk@presagesolutions.com
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