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Servers & Storage
Presage
Solutions offers a variety of shared and dedicated storage
solutions to meet a broad range of enterprise requirements.
For those organizations needing a secure, highly-available,
and expandable data storage solution, Presage Solutions's
shared SAN is a cost-effective option compared with purchasing
a fixed-capacity system. If terabyte-plus capacity or data
replication is required, Presage Solutions provisions and
manages both direct-attached and SAN from industry-leading
vendors. Less mission-critical and near-real-time storage
is accommodated with network- and fibre-attached SATA.
Presage
Solutions can provision various levels of server equipment
from leading providers such as Sun and HP to meet your needs.
Presage Solutions's support staff is comprised of certified
experts proficient in hardware troubleshooting, problem diagnosis
and resolution. Presage Solutions's staff provides complete
installation, configuration and testing of your server environment.
Once operational, Presage Solutions provides maintenance in
partnership with equipment manufacturers and third-party service
providers. Presage Solutions provides spare components or,
if needed, complete systems from on-site inventory.
Reporting
Presage
Solutions delivers a wide range of comprehensive reporting
tools to each of our customers. Our goal is to provide you
with as much information as possible about the current state
of your managed systems. Through the Presage Solutions Customer
Portal, you'll have access to every aspect of your server
infrastructure. Hourly, daily and monthly reporting assists
you in understanding performance, targeting trends, and maintaining
your competitive edge. As a result, our customers benefit
by having a greater understanding of their systems operations
through a broad suite of richly-featured reporting tools.
Presage
Solutions's web-based Customer Portal offers the flexibility
to access all the details of your infrastructure, at any time
of day or night:
- View
the current performance of managed systems
- Review
and analyze the results of scheduled backup jobs
- Submit
and review service tickets
- View
entire infrastructure asset base
Performance
Daily System Activity Reports - provides device component
information for the following server attributes: CPU Utilization,
CPU Load Average, Availability by Load Set, System Availability,
Physical Memory, Physical Memory by Process, Virtual Memory,
Page Faults, Pages In, Disk I/O Metrics and Network Metrics.
In
addition to standard reports, Presage Solutions allows customers
to create custom reports using a wide variety of data on their
managed systems. These reports can be:
- Scheduled
and run on a regular basis
- Downloaded
in .PDF format for internal distribution
- Downloaded
in delimited ASCII format for analysis in Excel or as an
internal
report insert
System
Availability Report - provides customers with information
on total uptime of their managed servers.
Bandwidth Utilization Report - provide customers with
monthly utilization rates for managed network subscription.
Backups
Daily Managed Backup Reports - provides daily backup
reports to ensure that backup jobs were successfully completed
on designated systems/directories. In addition, customers
can view detailed analyses of backup resources consumed so
as to better manage their backup costs.
Customer
Support Center
Customer Support Overview Report - provides customers
with a total view of their correspondence with our Customer
Support Center.
Incident
Detail Report - each month's data is extracted from the
Customer Support Center's incident reporting system to provide
customers with complete details of each incident that was
opened with Presage Solutions's Customer Support Center. This
includes every detail from the time the incident ticket was
opened and closed, and all activities that occurred between
the opening and closing of the ticket.
Automated
Server Management
Infrastructure Ops Reports - this provides a comprehensive
profile of current infrastructure assets. With access to your
specific hardware and software inventory, you can view specific
system attributes such as OS and application patch levels,
firmware revisions, interface attributes, a graphical logical
site map, and more. In short, you can ensure the desired server
configuration state of your entire server environment is maintained.
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